ING BankOnLine

TRANSFERS	Individual Client	Small Business
PLN transfers between own accounts
PLN transfers to any domestic account
FX transfers
Currency changeover between own accounts
PLN transfers to ZUS (Social Security Institution) accounts
PLN transfers to Tax Office and other fiscal authorities’ accounts
My Invoices ***
Mobile phone top-up and regular charge top-up
Creating transfer batches (including import of master transfer forms)
Setting up, amending, cancellation of standing order*
Creating a master transfer form in PLN and foreign currencies
Transfer to ING Securities (to a pre-defined account in ING Securities)		-
Transfer to charity
ACCOUNTS
Account balance information
Account history
Transfer confirmation slip
Account statement
Information on current transactions
Information on account blockages
Export of statements
Opening a PLN Lion Account
Change of the account option
SAVING AND INVESTMENTS
Opening/ closing a savings account in PLN and convertible currency
Opening/ closing a term deposit in PLN and convertible currency
Opening an Insurance Investment Plan and Term Investment Deposit in PLN and convertible currency		-
Opening an investment account with ING Securities		-
Placing an instruction to open a new register of participant in ING Investment Funds**		-
Placing an instruction to buy, convert/ change or repurchase ING Investment Funds participation units sold in PLN**		-
Placing an instruction to join the Systematic Investment Program “Kumulacja”**		-
Placing a direct debit for purchase of ING Investment Funds participation units sold in PLN**		-
Placing an instruction to amend/ set up an account for repurchase of ING Investment Funds participation units**		-
Placing an instruction to amend contact details in the register of ING Investment Funds participant		-
Making the following information available: instructions placed, history of operations and balance of participation registers in ING Investment Fund**		-
Disabling and enabling presentation of held participation registers in ING Investment Funds through ING BankOnLine**		-
Placing an instruction to open Individual Pension Account IKE Capital with a Lion**		-
Placing an instruction to buy, convert, change allocation of participation units in ING Investment Funds under IKE Capital with a Lion**		-
Making the following information available: instructions placed, history of operations, balance of participation registers in ING Investment Funds under IKE Capital with a Lion**		-
CARDS
Concluding a credit card agreement based on an individual offer prepared for the User by the Bank		-
Repayment of credit card debt
Transfer from credit card		-
Credit cards – information about the cards, transactions made, limit used
Applying and concluding agreement for debit cards (Visa, Maestro, My ING VISA Card, My ING Maestro Card, Maestro Contactless Card, My ING Maestro Contactless Card)		-
Applying and concluding agreement for virtual card (K@rta wirtualna ING VISA)
Applying and concluding agreement for debit cards (MasterCard Business)	-
Information on currently held debit cards
Change of debit card image (My ING Card)		-
Debit card activation
Change of transaction limits for debit cards
Disabling debit cards
Information on currently held prepaid car
Activation of prepaid cards
Change of transaction limits for prepaid cards
Disabling prepaid cards
LOANS
Concluding a credit agreement (cash loan, overdraft in the ACCOUNT or overdraft increase in the ACCOUNT) based on the individual offer prepared for the User by the Bank		-
History of credit account / revolving loan
Credit account/ revolving loan statements
OTHER
Change of authorization data (mobile phone number, HaloŚląski Account Number)
Checking the register of operations made via ING BankOnLine
Blocking access to ING BankOnLine System
Blocking/ unblocking access to account in the System
Change of access password to the System
Change of validation method – in the case of Users using the key password-based authorization
Filing a complaint (option Contact)
Sending inquiry to the Bank (option Contact)
User Module – service enabling use of bank accounts by assigning relevant rights to more than one User	-

* Functionality not available for the Users of ING BankOnLine using the User Module.

** Functionality available for the Users of ING BankOnLine who are holders or co-holders of PLN Lion Account and PLN savings account.

*** In case of smaller companies functionality limited to the form of the sole proprietorship, without the Module of the User.

How to set up ING BankOnLine

You can set up ING BankOnLine:

• over the Internet,
• in a branch of the Bank.

* website in Polish language only

* One-off activating code – a unique sequence of letters and digits generated by the Bank’s IT system and used for one-off authorisation of the User during the system activation. The envelope containing the one-off activating code is valid for 30 days from the date of making the instruction.

** Operator’s rates apply.

*** website in Polish language only.

How to log to and use the system:

1. Go to www.ingbank.pl
2. Choose Log in (Zaloguj).
3. Switch into english version (EN).
4. Give your User ID – you will find it in the agreement (if you enrolled to the service in branch) or on-screen if you set up the service over the Internet.
5. Enter the System Password. Do not give the full password, only the missing letters or digits as prompted by the system. Make sure you give the correct password. If you give the wrong password five times, the system access will be blocked.
6. You are now in the ING BankOnLine system. You can use all the options on the bookmarks on the first screen.